Everybody knows about UPS. It is a worldwide company, which helps connect senders with receivers. Some connections are with happy endings, some of them are not.
I had couple memorable experiences. After them, I understand that nobody will change human beings. They can present company in the best way, but they can flood the Internet with sentences such as this service sucks and so on.
After these encounters, I understand that every human action is vital. If we do our duties in the best way as possible, everybody wins.
The integrity in our lives is the most important trait of the character.
Catching Up with UPS
Okay, it is enough for my brag about the UPS. I will begin with my two stories. As I live in the apartment building, I prefer to pick my package in customer service, in the UPS facility. After the first notice, early in the morning, I called to UPS and asked to hold my package. Okay, this girl said. After few hours, another customer service representative called and stated, that my package waits for me. Good. I went to pick up and what do you think?
My package was left at the front door. I asked for the manager, and he explained. A sweet smile showed on the face. Okay, I am home and look for the package. Nothing. It was a router in this package. I hope that somebody would find the place to use it.
I got from manager instructions how to deal when I did not receive the package. The manager offered options.
- Contact UPS
- Ask for operator to place lost package tracer
- Contact chipper
- Give shipper UPS claim
I wonder how everybody would be happy if some with common sense would be used here, in this particular situation. Coordination between driver and customer service would work beneficially for all of us.
To me seems, that nobody cares about it.
A Man With a Sense of Integrity
A different story about UPS, which has the entirely different ending.
Couple years ago, I ordered some herbal tea from Tianshi- Tiens Company. This company removed her customer service, and I was the last person who used it.
UPS delivered to different address my package. They did not care what real address was on the package. Okay. I asked to keep it for me on hold. I went to pick up it next day, but for my surprise, they sent a package back. Sender officially closed office. It means that nobody can take care of this package.
I thought maybe something could be done. Trucks travel with packages few days until they reach the final destination. I called to UPS customer service. One guy, his name Scott, God bless him, took all problems to his hands.
He asked to transfer the package to the different truck, who returns. It means that my package will be here as supposed to be. After a couple of days, I got my tea. I did not ask his last name, but he left a great impression on me. One human being can make changes so quickly, as in first case all the bunch of UPS team could not deal with one little package.
Do You Want to Leave an Impact?
I think that the integrity is critical. I understand that these jobs as in UPS are not the best which could make you feel like on the cloud 9. Anyway, a customer service is the important and valuable asset in every company.
For example, the Zappos company praised for excellent service. They started from nothing, but the great approach to customers served them well.
If you have a business, how do you treat your customers? It is interesting, but I remember this guy Scott from UPS until now. He did what for somebody would be a difficult task. He thought from customers place and found the best way how to deal with the situation.
If you treat your customers in the best way as possible, they will pay you back. It could be not monetary reward, but word of mouth. Positive feedback is a backbone of the successful business. Let’s keep in this way.